With the announcement of ‘lockdown 3.0’ please be assured that we are fully and safely open and here to meet your every needs in books and gift stationery. Please call us on 01869 363 500 or email customer.services@btol-uk.com with any questions. Stay safe, hands, face, space.

Terms and Conditions

Baker-taylor.co.uk Policies and General Terms of Use

Please read these conditions carefully before using the Baker-taylor.co.uk website. By using the baker-taylor.co.uk website, you signify your agreement to be bound by these conditions.

Updated 1st December 2019

Welcome to Baker & Taylor’s Online Shop for Trade Customers at www.baker-taylor.co.uk (the ‘Site’). This Site and its supporting operation is managed by Baker & Taylor (UK) Ltd (registered U.K. number 2055748).

Conditions Relating to Your Use of Baker-taylor.co.uk

Conditions Relating to the Sale of Products to you

Privacy Policy

In these policies, the following definitions apply:

“Baker-taylor.co.uk” (also referred to as ‘Baker & Taylor’, ‘we’ and ‘us’) means the web site of Baker & Taylor (UK) Ltd, registered in England & Wales No. 2055748 whose registered office is situated at Bicester Park, Charbridge Way, Bicester, Oxfordshire, UK, OX26 4ST.

“Shop” means Baker-taylor.co.uk’s Online Shop for online ordering of merchandise located at www.Baker-taylor.co.uk .

Conditions Relating to Your Use of Baker-taylor.co.uk

1.Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website.

Baker-taylor.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Usage of your personal information is governed by Baker & Taylor’s Privacy Policy, which forms part of these General Terms of Use. Please review our Privacy policy, which also governs your visit to Baker-taylor.co.uk, to understand our practices.

3.Access to Baker-taylor.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4.Licence for website access

Baker-taylor.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Baker-taylor.co.uk without express written consent. You may not use any meta tags or any other “hidden text” utilising Baker-taylor.co.uk’s names or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by us.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of Baker-taylor.co.uk as long as the link does not portray Baker-taylor.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Baker & Taylor logo or other proprietary graphic or trademark as part of the link without our express written consent.

5.Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Baker-taylor.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
  • to cause annoyance, inconvenience or needless anxiety

6.Copyright, authors’ rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Baker & Taylor, its affiliates or its content suppliers and is protected by Luxembourg and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Baker & Taylor and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Baker & Taylor, our affiliates or our software suppliers and is protected by Luxembourg and international copyright and author’ rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Baker & Taylor’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without our express written consent.

7.Intellectual Property Claims

Baker-taylor.co.uk (a trading name of Baker & Taylor (UK) Limited) and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us at customerservices@btol-uk.com

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Baker-taylor.co.uk to you.

1.Our contract

Any contract for purchases made through the Baker-taylor.co.uk website will be with Baker & Taylor (UK) Limited whose registered office is situated at Bicester Park, Charbridge Way, Bicester, Oxfordshire, UK, OX26 4ST company registration number 2055748. Our VAT registration number is: GB 706 2175 57.

Unless you are a trade customer who has been granted credit terms by prior written agreement with us, Baker-taylor.co.uk must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is taken at the point of order. Once payment has been received or, in the case of customers holding a credit account, once the order has been entered into our fulfilment system, Baker-taylor.co.uk will confirm that your order has been received by sending an email to you at the email address you provide. The order confirmation email will include your name, the order number and the total price. Baker-taylor.co.uk acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

In the event that we are unable to process your order due, for example, to a requested product no longer being available, we will notify you as soon as possible. If you have paid for the goods by credit card we will process a refund for the relevant amount within 10 working days using the card number supplied at the time of payment.

All goods delivered to you remain the property of Baker & Taylor (UK) Limited until such time as all outstanding invoices have been settled in full. Although the risk in the goods passes upon delivery to you.

Baker-taylor.co.uk is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Baker& Taylor reserves the right to cancel, alter or amend these terms and conditions as it sees fit.


The prices on the website are based on the publishers’ UK prices in pounds sterling and are kept up to date on a regular basis. However, they may be subject to change without notice. In addition, we show a Baker & Taylor recommended selling price (“RSP”) which may be different from the publishers’ current price. Trade customers who have agreed a level of discount as part of the specific terms and conditions relating to their trade account will have the agreed discount applied to this RSP. Nothing in these General Terms of Use limits our customers’ rights to resell the products at a price entirely of their choosing.

All displayed prices include any applicable VAT, which is separately identified and summarised at checkout.

Despite our efforts, a small number of the thousands of products that we offer for sale may be mispriced. We endeavour to verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

3.Value Added Tax (“VAT”) and Customs

Books are currently zero rated for UK VAT. VAT is charged on materials such as stationery, toys, DVDs at the current rate of 20% (applicable from 4th January 2011).  Partial VAT is charged on some products, such as those packaged with a standard rated component (for instance CD or DVD), in line with the publisher’s policy.

VAT at the current UK rate is chargeable to all UK customers and European Union (‘EU’) residents (unless the latter hold and advise us of their current valid local VAT registration). VAT is charged at checkout in line with the above policy.

Please note that UK VAT rates may be subject to change.

Goods sold by Baker-taylor.co.uk that are dispatched to addresses outside of the European Union are generally not subject to UK or other EU VAT. When ordering goods from Baker-taylor.co.uk for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Baker-taylor.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

4.Limited Returns policy for Trade Customers

All purchases made via Baker-taylor.co.uk are on a firm sale basis.

Notwithstanding this we operate a 14 day “no questions asked” returns policy as follows:

If within 14 days of receipt of the ordered goods you desire to return some or all of the products supplied by us you should contact us at customerservices@btol-uk.com to notify us and to request an authorisation number.

  • All items returned must be received in pristine and resaleable condition. No credit or refunds will be given for items which are not in such condition.
  • Items will be returned at your cost including bearing the insurance risk.

We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within seven days of delivery of the goods:

  • The item was found to be damaged or faulty:
    • We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Baker-taylor.co.uk
    • We will wait to receive the faulty copy from you before despatching a new one
  • The item was incorrectly supplied.
    • If we have made a mistake in fulfilling your order, a full credit or refund will be given for the incorrectly supplied item
    • We will require you to send the item back to us at our cost

In all cases, items should be returned in their original packaging to:

Returns Department
Baker & Taylor (UK) Ltd
Charbridge Way
OX26 4ST
United Kingdom


This is as follows:

  • If the goods Baker-taylor.co.uk delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Baker-taylor.co.uk shall have no liability to you unless you notify Baker-taylor.co.uk in writing at Baker-taylor.co.uk contact address of the problem within seven days of the delivery of goods in question.
  • If you do not receive goods ordered by you within 28 days of the date on which they were dispatched to you, Baker-taylor.co.uk shall have no liability to you unless you notify Baker-taylor.co.uk in writing at Baker-taylor.co.uk contact address of the problem within 40 days of the date on which the goods were dispatched to you.
  • If you notify a problem to Baker-taylor.co.uk under this condition, Baker-taylor.co.uk’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
  • Baker-taylor.co.uk will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Baker-taylor.co.uk under this condition and Baker-taylor.co.uk shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
  • Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Baker-taylor.co.uk liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

6.Force Majeure

Baker-taylor.co.uk shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Baker-taylor.co.uk excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Baker-taylor.co.uk operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address: Finance Director, Baker & Taylor (UK) Ltd, Charbridge Way, Bicester, Oxfordshire, OX26 4ST, United Kingdom

9.Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

10.Entire Agreement

These terms and conditions, together with the current Baker-taylor.co.uk website prices, delivery details and Baker-taylor.co.uk contact details, set out the whole of our agreement relating to the supply of the goods to you by Baker-taylor.co.uk. These terms and conditions cannot be varied except in writing signed by a Director of Baker & Taylor (UK) Limited. In particular nothing said by any sales person on behalf of Baker-taylor.co.uk should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Baker-taylor.co.uk. Baker-taylor.co.uk shall have no liability for any such representation being untrue or misleading.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Baker-taylor.co.uk shall not be responsible for any detrimental reliance you place on this website or its contents.
Baker-taylor.co.uk is providing this Site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this Site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Baker-taylor.co.uk makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this Site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this Site may contain technical inaccuracies or typographical errors. All liability of Baker-taylor.co.uk howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Baker-taylor.co.uk nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Our website may contain hyperlinks. These hyperlinks connect you to Sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Baker-taylor.co.uk.

13.Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Baker-taylor.co.uk, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this Site for the sole purpose of placing an order with Baker-taylor.co.uk, or using this Site as a shopping resource. Any other use of materials on this Site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Baker-taylor.co.uk is strictly prohibited.

14.Trade marks

Baker-taylor.co.uk is a trademark belonging to Baker & Taylor (UK) Limited. All other trademarks, product names and company names or logos used in this Site are the property of their respective owners. No permission is given by Baker-taylor.co.uk in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.

Privacy Policy

This section deals with the way we gather and use information via the website.

Baker-taylor.co.uk is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Please contact us at customerservices@btol-uk.com with questions regarding this Privacy Policy.

We will only store, use and disclose the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. During registration you are required to give information including your e-mail address. In addition, you may choose to provide Baker-taylor.co.uk with additional information about yourself.

We collect information about you to enable us to process and fulfil your order, to contact you in case of query and to provide an excellent standard of customer service. We may periodically send you promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.

The information we will collect about you is:

Your Full Name
Your Full Address
Your Email Address
Your Contact Number(s)
Your Billing Address
Your Business Information

Baker-taylor.co.uk does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Baker-taylor.co.uk General Terms of Use for the Site, or as otherwise required by law.

If you provide your credit or debit card details in order to complete a transaction these are not stored on our system. By using a secure payment gateway which is fully compliant with the PCI Credit Card Security standard we ensure that your details are only held by our bank. If you phone or post through your credit card details we will not hold these on file and any record will be securely destroyed after the transaction is complete.