Frequently Asked Questions

Access is our online customer portal designed to give our trading partners an additional resource tool.

Go to our home page and on the top left, click on the box that says ‘Click here to Register a Baker & Taylor account’ and then follow the simple registration process.

Your registration will be reviewed immediately. We will advise you that your registration has been accepted that working day and your account will be enabled within 24 hours.

Yes – all customer data will be protected and your details will be not be shared with third parties.

There is no minimum order, any order of £75 RSP and below is subject to a carriage charge.

Books generally have a publishers recommended retail price (RRP) printed on them. Some books we would recommend to be sold at a lower than publisher RRP.  As a guide each of our products show a Baker & Taylor suggested retail price (B&T RSP). Where there is a suggested Baker & Taylor RRP, the books will be dispatched unstickered.

The majority of our Stationery is dispatched un stickered allowing you the customer to set your own Recommended Retail Selling price.

Yes where applicable.

Shipping is free on UK orders over £75.  Otherwise our carriage charge is £3.40 + vat.  If you are outside Europe please click ‘Ask for a carriage quote’ when you have completed your product selection in the Ask Advice Box in Your Basket.

Your order will be dispatched within 48 hours.

We accept VISA, MAESTRO, MASTERCARD or SAGE.  All methods are secure.

Orders are shipped via our carriers in Baker & Taylor branded boxes.

You will receive an email confirming receipt of your order.

Go to the Login page and click on the link ‘Forgotten WAN’ – you will be prompted to enter your email address then click on Request WAN and your WAN will be sent to your registered email address.

If you have forgotten your password go to the Login page and click on the link ‘Forgotten your password’ – you will then be prompted to enter your Web Account Number (WAN)  then click on Request Password and your password will be sent to your registered email address.

Please contact Customer Services either through the contact page or on +44 (0)1869 363 500

We recognise that you may want to purchase more than a few copies of a book, so we have given you the option to ask for a quote based on an increase in volume.

Yes – once you have placed a few orders then we will be able to review your level of credit.

Yes, we do not cater to for ‘Back Orders’.

If you discover the Goods are damaged you must notify us within 7 days of delivery. If we agree that the Goods are damaged we will refund against the invoice.